These terms apply to all orders placed with Nanas Bakery, a home-based baking business located in Halifax.

By placing an order, the customer agrees to these Terms & Conditions:

 

Orders & Booking-

Orders are accepted subject to availability.

A minimum notice period of 3 days is required.

Orders are only confirmed once a deposit or full payment has been received.

 

Deposits & Payments-

A non-refundable deposit of 50% is required to secure all custom cake orders.

Full payment is due 24 hours before collection.

Payment methods accepted: cash, mobile payment, bank transfer

If full payment is not received on time, the order may be cancelled without refund.

 

Cancellations & Changes-

Cancellations within 48 hours of the agreed date forfeit all payments made.

Requests to change flavours, designs, or dates may be accepted at our discretion and may incur additional costs.

 

Allergies & Dietary Information-

Products are made in a home kitchen that handle allergens, including gluten, dairy, eggs, nuts, and soy.

While best efforts are made to minimise cross-contamination, no guarantee can be given that products are allergen-free.

Customers are responsible for notifying the baker of any allergies or intolerances before ordering.

All orders will include an allergen sticker.

 

Designs & Creative License-

All designs are made to the customer’s brief, but artistic variation may occur.

Where exact colours or decorations are requested, shades and styles may differ due to edible materials and seasonal availability.

The baker reserves the right to adapt designs when necessary (e.g., ingredient shortages).

 

Collection-

Collection is from Halifax at the agreed time.

Once collected responsibility for safe transport and storage transfers to the customer.

 

Storage & Shelf Life-

Cakes and baked goods should be stored as advised by us (e.g., refrigerated, room temperature etc)

The baker is not liable for damage or spoilage after handover.

 

Complaints & Refunds-

If there is an issue, customers must contact us within 24 hours of collection with details and photos.

Partial or full refunds are at our discretion and will not be offered for personal taste preference.

 

Photography & Social Media-

We may photograph products and use images for marketing or social media.

If a customer wishes to opt out, they must request this in writing at the time of booking.

 

General Liability-

We are not responsible for damage caused once the product leaves the premises.

Liability is limited to the cost of the order.